Last Updated: 2026
Thank you for shopping with us. We strive to provide high-quality apparel and a smooth shopping experience. Please read our refund and return policy carefully before making a purchase.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery
- Items must be unused, unworn, and in original condition
- All original tags and packaging must be included
- Items must not be damaged, altered, or washed
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale or clearance items
- Customized or personalized products
- Underwear, swimwear, and hygiene-related items
- Gift cards
3. Return Process
To initiate a return, please contact us at:
Email: onemon@126.com
Please provide:
- Order number
- Reason for return
- Photos of the item (if applicable)
Once approved, we will provide return instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
- We are not responsible for lost return shipments
5. Refund Policy
- Refunds will be issued after we receive and inspect the returned item
- Approved refunds will be processed within 5–10 business days
- Refunds will be returned to the original payment method
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos as proof
We will offer:
- Replacement
- Or full refund (including shipping if applicable)
7. Order Cancellation
- Orders may be canceled within 12 hours of purchase
- After processing or shipping, orders cannot be canceled
8. Contact Information
If you have any questions, please contact us:
Email: onemon@126.com